Last updated: August 2025
We respect your privacy. This page explains what we collect, why we collect it, and how we protect it.
Who we are
Step Digital Pty Ltd
Melbourne, VIC, Australia
What we collect
Contact details, like name, email, phone.
Business details, like website, industry, goals.
Project data you share for SEO and ads.
Usage data, like IP address, pages viewed, device type.
Cookie data and analytics events.
How we use it
Deliver and improve our services.
Audit and optimise your SEO and ads.
Respond to enquiries and send updates you request.
Send marketing with your consent. You can opt out anytime.
Keep our site secure and diagnose issues.
Meet legal and compliance duties.
Legal basis
We process data on one or more of these grounds:
Your consent.
Contract performance.
Legitimate interests, like improving services and site security.
Legal obligations.
Sharing your data
We do not sell your data.
We share with trusted providers who help us operate, such as:
Hosting, analytics, and CRM tools.
Email and messaging tools.
Ad platforms, like Google and Meta, when you use our services.
These providers must protect your data and use it only for our instructions.
We may disclose data if required by law.
International transfers
Some providers store data outside Australia. We use providers with suitable safeguards, like standard contractual clauses or similar protections.
Data retention
We keep data only as long as needed:
Client records – for the life of the engagement and a reasonable period after.
Enquiry data – up to 24 months, or until you ask us to delete it.
Legal and tax records – as required by law.
Cookies and tracking
We use cookies and similar tech to run the site and measure performance.
You can block cookies in your browser.
Analytics may collect anonymous trends.
Ad pixels may track conversions if you consent.
Your choices
You can:
Access the personal data we hold about you.
Ask us to correct or delete it.
Object to processing in some cases.
Withdraw consent where given.
Email us at support@stepdigital.co to make a request. We will respond within a reasonable time.
Security
We use reasonable safeguards to protect data. No method is 100 percent secure, but we work to prevent misuse, loss, and unauthorised access.
Third party links
Our site may link to other sites. Their privacy practices apply on those sites.
Children
Our services are for businesses and adults. We do not knowingly collect data from children.
Changes to this policy
We may update this page to reflect changes to our practices. The date at the top shows the latest version.
Contact
Questions or requests:
support@stepdigital.co
Melbourne, VIC, Australia
At Step Digital, our mission is simple: to drive meaningful growth for our clients through a deep commitment to learning, listening, and delivering real results. We believe in truly understanding each client’s unique needs, constantly evolving our expertise, and executing with precision to achieve measurable outcomes. These values are at the heart of every aspect of our agency, shaping how we approach client relationships with transparency, foster teamwork grounded in trust, and uphold ethical practices that deliver true value at every step.
🎯 Strategy Backed by Results
We don’t just execute. We think, plan, and test – and we stay focused on what moves the needle. Our SEO blueprint is ready within the first 3 weeks, foundational changes roll out within 3 months, and by 6–9 months, you’ll see the difference in leads, traffic, and revenue.
We listen deeply before making moves. Understanding your business, customers, and goals is at the heart of how we work because no two growth paths are the same.
We’re T-shaped marketers: specialists in SEO and Google Ads, with strong cross-skills in CRO, email, and social media. This gives us the versatility to spot opportunities and turn them into action.
No delays. No excuses. When we set a deadline, we deliver. That’s how we keep your business moving forward - efficiently and effectively.
We act as strategic advisors, not just marketers. Whether it’s a campaign idea or a broader business decision, we’ll always tell you what we’d do if we were in your shoes - even if that means pivoting or scaling back.
You’ll never be left guessing. We provide full transparency, regular check-ins, and complete access to your accounts because you should always be in control of your digital presence.
We’re committed to learning - not just for ourselves, but for our clients too. Whether it’s sharing insights, refining strategies, or staying ahead of industry changes, we grow together.
We work independently, but we stay connected through daily ‘Top 5’ check-ins. Including a mix of wins, priorities, and personal notes that keep our team in sync and our culture alive.
We pride ourselves on full transparency. You’ll always know exactly what’s happening with your campaigns and have full access to your accounts if you ever decide to go a different direction. This way, you’re always in control of your digital assets.
Commitment to Results
We focus on delivering results that drive business growth. Our SEO blueprint is ready within the first three weeks, and foundational work is set within three months. Expect to see increased leads, revenue, and non-branded traffic within 6-9 months, giving you both immediate wins and sustainable growth.